LIFETIME EXCHANGE AND BUYBACK POLICY

At Everlight Jewels, the value of your jewellery stays with you.

Our Lifetime Exchange and Buyback programme lets you upgrade or sell back your pieces at fair, transparent, market-linked values.

  • Available on lab-grown diamond jewellery purchased directly through the Everlight Jewels official website or authorised platforms.
  • Valid for orders placed and fulfilled within India.
  • Every piece must pass Everlight Jewels' Quality Inspection before an exchange or buyback is processed.

Exchange your jewellery at any time and receive its full current value:

  • 100% of the metal (gold/platinum) value at the prevailing market rate.
  • 100% of the diamond value at the prevailing market rate.
Conditions:
  • The original invoice and certificate must be provided.
  • If a certificate is missing, a deduction of ₹1,500 per missing certificate applies.
  • Making charges paid at the time of the original purchase are non-refundable and are not included in the exchange or buyback valuation. Valuation is calculated only on the net gold value and/or diamond value, as applicable, after the Quality Check.
  • GST paid on the original purchase is non-refundable and is not adjusted or credited during exchange or buyback. Any taxes or statutory deductions applicable at the time of buyback will be applied as per prevailing government regulations.
  • Any discounts availed or complimentary gifts received at the time of purchase will be deducted from the final exchange or buyback value.
  • Exchange and buyback are processed only after approval of the final valuation.

Prefer to sell your piece back to us? Our buyback promise:

Our Fair Buyback Promise:
  • 100% of the metal (gold/platinum) value at the prevailing market rate.
  • 90% of the diamond value at the prevailing market rate.
Conditions:
  • The original invoice and certificate must be provided.
  • If a certificate is missing, a deduction of ₹1,500 per missing certificate applies.
  • Making charges paid at the time of the original purchase are non-refundable and are not included in the exchange or buyback valuation. Valuation is calculated only on the net gold value and/or diamond value, as applicable, after the Quality Check.
  • GST paid on the original purchase is non-refundable and is not adjusted or credited during exchange or buyback. Any taxes or statutory deductions applicable at the time of buyback will be applied as per prevailing government regulations.
  • Any discounts availed or complimentary gifts received at the time of purchase will be deducted from the final exchange or buyback value.
  • Exchange and buyback are processed only after approval of the final valuation.
Contact Us:
  • Email support@everlightjewels.com or chat with us on the website to begin an exchange or buyback.
Valuation:
  • Based on the product details you share, our team provides an approximate value.
Pickup Arrangement:
  • Once you accept the preliminary estimate, we arrange a secure pickup from your registered address.
  • A flat shipping fee of ₹750 is borne by the customer and deducted from the final value. Your jewellery is fully insured in transit until it reaches us.
Final Valuation:
  • After we receive the item and complete our quality checks, we share the final valuation for your approval.
Processing:
  • Exchange: the value is credited as store credit to your Everlight Jewels account.
  • Buyback: the amount is paid to your registered bank account via bank transfer.
Non-Response Clause:
  • If we don't receive your approval within 15 days of sending the final valuation, Everlight Jewels reserves the right to credit the amount to your Everlight Jewels store-credit account.
Approval Timeline:
  • You must approve or reject the final valuation within 15 days of being notified. If you reject it, we safely return your original jewellery.
Lifetime Buyback Payments:
  • Completed to your registered bank account within 10–14 working days after the Quality Check and your final confirmation of the valuation.
Transit Insurance:
  • Your jewellery is fully insured in transit until it reaches us.
Seamless & Secure Shipping Process:
  • A flat shipping fee of ₹750 is borne by the customer and deducted from the final value.
Missing Certificates:
  • If a certificate is missing, a deduction of ₹1,500 per missing certificate applies.
Lifetime Exchange Credit:
  • Store credit is credited after approval and a successful Quality Check. Store credits are valid for 300 days, can be redeemed only against jewellery purchases, and cannot be encashed.
Discounts & Gifts:
  • Any discounts availed or complimentary gifts received at the time of purchase will be deducted from the final exchange or buyback value.
Making Charges & GST Deduction:
  • Making charges paid at the time of the original purchase are non-refundable and are not included in the exchange or buyback valuation.
  • GST paid on the original purchase is non-refundable and is not adjusted or credited during exchange or buyback. Any taxes or statutory deductions applicable at the time of buyback will be applied as per prevailing government regulations.