RETURN & EXCHANGE POLICY

• Customised or engraved items and loose solitaires are not eligible for return or exchange, but are covered under our Lifetime Exchange & Buyback programme.
• Orders paid using a savings scheme, wallet balance, or EMI are eligible for exchange only, not a cash refund.
• International orders are not covered by this return and exchange policy.

1. Raise your request: Email support@everlightjewels.com within 15 days of receiving your order.
2. Share the details: Include your order number, a copy of the invoice, a photo of the product, and the certificate of authenticity.
3. Get approval: Our team reviews your request and sends you shipping instructions.
4. Quality check: Once we receive the item, it goes through inspection.
5. Refund or exchange: Approved refunds are processed within 10–14 business days. Exchange values reflect the gold rate and any offers in effect at that time.

• Once you've used your one-time 15-day return or exchange on an item, any further exchange on it falls under our Lifetime Exchange Policy — a second 15-day money-back window does not apply to an item that has already been exchanged once.
• Items that arrive damaged, incorrect, or defective are always eligible for a full refund or exchange after verification.
• Where old gold was used as part of your original purchase value, that portion is not refundable under the 15-day return policy — it's issued instead as a credit note valid for 90 days from the date of issue, redeemable against a future purchase.

• Manufacturing defects are refunded at 100% of the value paid.
• Standard returns (no defect) are refunded in full, less a ₹750 return charge.
• Card payments are refunded to the original payment method within 7 working days of release.
• Cash-on-delivery orders are refunded via a GoKwik payout link once approved.
• Part payments on customised jewellery are non-refundable.
• Orders above ₹10,00,000 are eligible for exchange only, not a cash refund.
• Jewellery insurance is non-refundable.
• Refunds cover 100% of the amount paid, less any discount, promo code, or coupon applied to the original order.
• If complimentary gifts were received with the purchase, their value is deducted from the refund unless the gifts are returned along with the item.